Support & Inquiries

Contact Us & FAQs

Have questions regarding course schedules, age placement for your child, or joining a women's circle? We are here to assist you with warmth and clarity.

Send Us a Message

Quick Answers

Frequently Asked Questions

How are classes conducted online?

All live interactive cohorts meet via Zoom with direct audio/video communication. Class notes, recordings, and homework reminders are accessed inside our secure student portal.

Can I request a free level assessment for my child?

Yes! We offer a complimentary 15-minute 1-on-1 assessment with an instructor to determine whether your child belongs in Noorani Qaida, beginner Tajweed, or advanced Hifz.

Are the women's classes taught only by female instructors?

Yes, 100%. All women's halaqas, Tafsir circles, and fiqh workshops are led exclusively by qualified female scholars and teachers in a secure, private environment.

What is your cancellation / refund policy?

We offer a 100% money-back guarantee within the first 14 days of any cohort if you feel the class is not the right fit for your schedule or learning goals.

Direct Support Coordinates

Email: support@ilmnex.com

Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM (EST)